What to check when hiring for enterprise ux

For enterprise UX, examine real workflows across roles, permissions, data sources, and connected systems. Confirm whether the agency designed a live product, a prototype, or a broader service transformation, and ask how accessibility, security, and implementation constraints shaped delivery.

Questions to put in the brief

  • Which roles, permissions, and cross-team workflows were in scope?
  • How did the work fit legacy systems, security, and accessibility constraints?
  • What evidence shows that frontline and administrative users were represented?
  • How were design decisions carried through engineering and governance?

Evidence to compare

Look for a named enterprise product or service with enough detail to understand its operating context. Ask who used it, which systems it connected to, what the agency designed, and whether the published result was a prototype, a launched workflow, or a broader transformation.

A common evidence gap

A large client name does not prove enterprise product experience. Evidence should show complexity in the actual workflow, user roles, systems, and delivery constraints.

For a broader comparison framework, read How to compare UX agencies.