What to check when hiring for saas product design
SaaS product work often spans repeat-use workflows, onboarding, roles and permissions, integrations, and iterative releases. Ask which parts of the product the team owned, how it validated improvements, and what engineering or design-system handoff was included.
Questions to put in the brief
- Which recurring tasks, roles, and permissions did the team design for?
- How did the work account for onboarding, integrations, and returning users?
- Was the outcome a live product, a prototype, or a design system?
- How did designers work with product and engineering during implementation?
Evidence to compare
Ask for examples of repeat-use workflows rather than a gallery of isolated dashboard screens. A relevant case should identify the user roles, core tasks, constraints, and the agency’s contribution to research, product logic, interface design, and implementation handoff.
A common evidence gap
A SaaS label can cover products with very different users and workflows. Confirm that the example resembles your product’s roles, data, permissions, integrations, and release conditions.
For a broader comparison framework, read How to choose a UX agency.